The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The USPS website tracking information will be used to determine if your item was delivered. If the status indicates "Delivered", no refund or replacement will be available; a new item must be purchased. Please utilize your Tracking number to ensure you are available to retrieve your package on the day the item is scheduled for delivery. If the status indicates "In Transit", Tops By Turtle will work with you and USPS to try and get your order to you or arrange another item be sent, given sufficient delivery time has been allowed.
I am happy to create customized orders, within my ability. Please click the Request a Custom Order link on any item to start a conversation with me.
Additionally, I am always taking suggestions for new items. If you don't see something you want available on my page, that doesn't mean I can't make it - it only means I haven't yet! Please email me using the Contact Seller button, and we'll discuss if your idea can become a reality.
Care instructions are included with each item upon shipping. Care varies from machine-wash, delicate to hand-wash only. Please see insert with your item for precise instructions. If you've lost your insert, feel free to email requesting instruction.
Do you make hats for infants?
Yes!! Items available on Etsy are listed as "Child" (fits most children ages 2-6 years old) or "Adult" (fits most ages 7+ years old), but most can be made into a hat for a newborn to toddler. Because of how quickly children's heads grow, knowing an exact age, head size percentile, or measurement is needed for these younger ages. Please click the Request A Custom Order link on any item to discuss exact sizing requirements. Pricing will be the same or similar to the Child size.
Your item is carefully wrapped in tissue paper with business cards, a Thank you note, and packaged in a small box. An invoice or packing slip is not included, and as such, no pricing information is in the box.
Unfortunately, gift wrapping is not available.
All items are handmade, but that's a requirement, as no machine has ever been invented to successfully crochet (knitting machines exist, not crochet). What makes Tops By Turtle's items so different and interesting is that no patterns are used. Everything created has come from my creativity, understanding of crochet stitches, and a mathematical inclination. Items are not licensed as official merchandise and as such, are not affiliated with any company, corporation, copyright, or trademark.
All items come from a smoke free workshop. A pug and two cats do live in the workshop, but do not wear the hats... However pug hair is like glitter, and will end up in or on almost anything they simply look at. I do take care to ensure the dog's saliva does not get on the items, and if needed, a pre-shipping wash can be accommodated in Free/Clear detergent. Essential oils and candles are used for scent in the space, but accommodations can be made for any specific allergies. Please use the Contact Seller button for any concerns.